March 2000
Volume 2 • Number 2

Contents

The Internet Challenge to the Quality Profession

The Internet, offering an exciting array of cross-cultural freedom of expression, is the most complex software and hardware network known. It is also known for its frustratingly poor quality and lack of reliability. Classic quality practices must be focused on Internet processes in order to establish software and hardware configuration standards that will not restrict freedom of expression but will provide enhanced service for users, Internet service providers (ISPs), network administrators, and Web site owners.

Key words: configuration control, fishbone diagram, Internet, process definition, quality systems, standards, systemic causes

by J. M. Ryan, Jitters, Inc.