Download All Articles
(PDF, 2 MB)
Volume 7 • Number 2
FEATURES
-
PROCESS IMPROVEMENT
Six Sigma Receives USPS Stamp of Approval
Method delivers results for the U.S. Postal Service.
Matthew Franchetti, University of Toledo
Read Full Article (PDF, 51 KB) - PRODUCT MANAGEMENT
Maximizing Product, Minimizing Costs
Open Access
A case study on optimizing multiple product responses while controlling operating costs.
Marina L. Lopez, INSIC and TÜV Rheinland Argentina S.A., and Mary McShane-Vaughn, Southern Polytechnic State University
Read Full Article (PDF, 160 KB) - VARIABILITY
Little’s Law, Single-Phase Queuing Systems and Variability
How changes to the system impact operational measures.
D. Brent Bandy and Michael R. Godfrey, University of Wisconsin-Oshkosh
Read Full Article (PDF, 187 KB) - HEALTHCARE
Healthcare Department Reduces Cycle Time and Errors
Project adds revenue of about $202 per patient.
Donna Powers and Mary Paul, North Shore Jewish Health System
Read Full Article (PDF, 107 KB)
DEPARTMENTS
- Editorial Review Board Open Access (PDF, 38 KB)
- From the Editor Open Access (PDF, 46 KB)
- About the Authors Open Access (PDF, 41 KB)
- Guest Editorial (PDF, 74 KB)
- Dilbert Open Access
- Upcoming Six Sigma Titles Open Access (PDF, 42 KB)
- Your Opinion (PDF, 107 KB)
- Final Thoughts: Sun Microsystems Open Access (PDF, 43 KB)
