November 2005
Volume 5 • Number 1
FEATURES
- SALES
Six Sigma and the Mobile Workforce
Four tips to help organizations bring Six Sigma to the field.
Open Access
Lynda Finn, Statistical Insight, and Sue Reynard
Read Full Article (PDF, 94 KB) -
SURVEYS
Simple Surveys to the Rescue
Just showing you’re listening can be enough to increase satisfaction.
D. Lynn Kelley
Read Full Article (PDF, 212 KB) - ANALYSIS OF VARIANCE
Pac-Man and the Analysis of Variance
This classic video game can help Black Belts understand ANOVA results.
Keith M. Bower
Read Full Article (PDF, 84 KB) - CASE STUDY
Build a Management System Based on Six Sigma
The goal is to systematically meet customer expectations.
Bill Robinson, Innovation and Quality Solutions
Read Full Article (PDF, 183 KB)
DEPARTMENTS
- Editorial Review Board Open Access
- From the Editor Open Access
- Voice of the Readers Open Access
- About the Authors Open Access
- Dilbert on Quality Open Access
- Your Opinion
- Six Sigma Forum News Open Access
- Final Thoughts: Starwood Hotels & Resorts Open Access
