February 2005
Volume 4 • Number 2 

FEATURES


  • HEALTHCARE
    Dutch Hospital Implements Six Sigma (PDF, 61 KB)
    * SAMPLE ARTICLE *
    Open Access
    Even small projects can make a big difference.
    Jaap van den Heuvel, Red Cross Hospital; Ronald J.M.M. Does, University of Amsterdam; and Søren Bisgaard, University of Massachusetts Amherst and University of Amsterdam
  • DEPLOYMENT
    Beyond Manufacturing
    Four presenters at this month's Six Sigma conference discuss the obstacles they faced deploying Six Sigma in services and healthcare.
    Noel Wilson, ASQ Six Sigma Forum editor
    Read Full Article (PDF, 79 KB)
  • DESIGN FOR SIX SIGMA
    DFSS: Lessons Learned
    Seven pitfalls and how to avoid them.
    Liem Ferryanto, Research in Motion Ltd.
    Read Full Article (PDF, 69 KB)
  • PROCESS IMPROVEMENT
    Two Steps To Making Informed Decisions
    Improve a process by monitoring its performance, not the value of the indexes.
    Cesar A. Vasquez, Tyco Fire & Security
    Read Full Article (PDF, 118 KB)
  • CYCLE TIME REDUCTION
    Applying Little's Law and the Theory of Constraints
    They can be used in Six Sigma and lean projects to improve operations.
    Michael R. Godfrey and D. Brent Bandy, University of Wisconsin Oshkosh
    Read Full Article (PDF, 71 KB)

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