February 2004
Volume 3 • Number 2
- BANKING
Six Sigma...at a Bank? (PDF, 163 KB)
* SAMPLE ARTICLE *
Open Access
Bank of America's Six Sigma initiatives have created benefits of more than $2 billion and increased customer delight by more than 25%.
Milton H. Jones Jr., Bank of America
If you liked this article, subscribe now. - CYCLE TIME REDUCTION
The Little Known Law
Identify a process's key components to reduce cycle time and save money.
Robert Gerst, Converge Consulting Group Inc.
Read Full Article (PDF, 195 KB) - PROCESS IMPROVEMENT
DMAIC Approach Brings Breakthrough Results
Steel company reduces coke moisture, saves millions.
D.P. Deshpande, Supratim Halder, Asim Choudhary, Arun Raychaudhuri and Suman Biswas, Tata Steel
Read Full Article (PDF, 239 KB) - TOOLS
Six Sigma Toolkit at Your Service
How ScottishPower tailored the DMAIC toolkit for its sales and service business.
Andres D. Steele, ScottishPower
Read Full Article (PDF, 66 KB)
DEPARTMENTS
- Editorial Review Board Open Access (PDF, 127 KB)
- From the Editor Open Access (PDF, 172 KB)
- Voice of the Readers Open Access (PDF, 87 KB)
- About the Authors Open Access (PDF, 262 KB)
- Your Opinion
Read Full Article (PDF, 66 KB) - Current Literature
Read Full Article (PDF, 66 KB) - Dilbert on Quality Open Access
- Six Sigma Forum News Open Access (PDF, KB)
- Final Thoughts: Textron Open Access (PDF, KB)
