Crosby's 14 Steps to Improvement

Abstract: In order to be successful, a company quality improvement effort must be well thought out and implemented according to plan over a long period of time. It requires management to stay at it constantly. Philip Crosby's 14-step quality improvement program shows how to…

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Very interesting article. Though 14 steps seem a bit too many. But perhaps they are really required. Some of the statements show great insight. For example: 'Why should quality be different from the real world?' The results of communication are real and long-lasting; the results of motivation are shallow and short-lived.' I enjoyed reading this and will surely try it out.
--Ananth, 06-12-2009

An Impressive article! Thanks to Mr. Crosby for his dedication to everyone in Quality.
--Kimsong-Siv, 06-02-2009

An impressive article that all organizational leaders should read, understand and practice.
--Hashif Pattambi, 03-13-2009

I am very much thankfull to Mr. philip Crosby for providing such a meaningfull and valuable Article.

it helps me a lot..

Thank you again.
--Tanmay Vora, 02-18-2008
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