December 2005

2005 SALARY SURVEY

• Top Dogs Rule—Plus a Look Back (PDF, 151 KB)
  Most large increases went to U.S. quality professionals holding job titles closer to the top of the organizational chart. The salaries of those with traditional quality job titles stayed essentially even with last year.
  Debbie Phillips-Donaldson, editor
  • A Look Behind the Scenes of the 2005 Salary Survey (PDF, 80 KB)
  • Regular Employee Results
  • Self-Employed Consultant Results

STATISTICS

• Use Distribution Analysis To Understand Your Data Source (PDF, 180 KB)
  A broader set of distribution analysis tools can show the true nature of the complex process that brings a data point into existence.
  Matthew Barrows, Six Sigma Master Black Belt, Monsanto Co., Luling, LA

SERVICE QUALITY

• Six Sigma Delivers On-Time Service (PDF, 65 KB)
  ServiceMaster’s ARS Service Express company used Six Sigma to help its technicians achieve 90% on-time performance.
  Kristen Johnson, associate editor

QUALITY CLASSIC

• Crosby’s 14 Steps to Improvement (PDF, 111 KB)
  In this adaptation from Quality Is Free: The Art of Making Quality Certain, Philip B. Crosby lays out his 14-step approach for managers to get their organizations on track.
  Philip B. Crosby, late quality expert and founder, Philip Crosby Associates, Winter Park, FL

SIX SIGMA

• Big Improvements for Small Parts (PDF, 243 KB)
  National Semiconductor Corp. used the define, measure, analyze, improve, control methodology to save millions of dollars.
  Lorena Dudman, Six Sigma Master Black Belt, National Semiconductor Corp., Santa Clara, CA

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