November 2006

SUPPLY CHAIN MANAGEMENT

Challenges in RFID Enabled Supply Chain Management (PDF, 504 KB)
Radio frequency identification devices enable firms to improve supply chain activities if they mine and monitor the flood of data.
RFID study group at Pennsylvania State University
Linking the Supply Chain to TQM (PDF, 132 KB)
Managing the quality of suppliers must go beyond simply measuring contract compliance to gathering knowledge, managing risk and executing program management.
Charles R. Matthews, supplier quality manager, Boeing, Seattle
Lean Inspection Through Supplier Partnership (PDF, 107 KB)
Companies can better control and reduce incoming product inspections by forming true strategic partnerships with suppliers.
Joel Ericson, manager, internal quality control, Boston Scientific, Maple Grove, MN

EDUCATION

Extending School Improvement Beyond Curriculum (PDF, 188 KB)
Building on quality approaches it used to improve classroom performance, a Wisconsin school district changed the way it made program decisions and formulated budgets.
John E. Westfall, coordinator of assessment, Sheboygan Area School District, Sheboygan, WI
James W. Peltier, professor of entrepreneurship and marketing, University of Wisconsin-Whitewater
Joseph Sheehan, superintendent, Sheboygan Area School District
Harlan Weber, coordinator of math, science, health, gifted and talented students and community relations, Sheboygan Area School District

SERVICE QUALITY

Getting Credit for Service (PDF, 88 KB)
ISO 9001 registration propels one Experian marketing group to exceed customer expectations and create a sound quality culture.
Heidi B. Haupt, business implementation analyst, Experian Marketing Services, Schaumberg, IL