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November 2002

NAVIGATING THE FUTURE


  • Coming Soon: the Future (PDF, 108 KB)
    * FREE ARTICLE *
    ASQ finds revealing insights for quality professionals.
    Kenneth E. Case, ASQ president-elect
  • The Changing Role of Quality Professionals (PDF, 461 KB)
    ASQ Fellows help predict how responsibilities and careers will evolve.
    Jim Spichiger, quality coach, Lucent Technologies Supply Chain Networks, Mt. Olive, NJ
  • Your Rèsumè: Not Just a Job Hunting Tool (PDF, 94 KB)
    Applying the PDCA cycle can lead to career growth.
    David W. Cole, national recruiter, Fortune Personnel Consultants, Raleigh, NC
  • Do Performance Appraisals Work? (PDF, 86 KB)
    Though they are accepted and entrenched nearly everywhere, some quality experts are championing the end of appraisals.
    Tony Juncaj, creative director, Griffin Group, Royal Oak, MI

PRODUCTIVITY


  • An Integrated Operations Performance Metric (PDF, 82 KB)
    How one company assessed the overall performance of two customer service divisions.
    Richard A. Reid, professor of operations management, University of New Mexico

LEADERSHIP


  • 10 Process Improvement Lessons for Leaders (PDF, 82 KB)
    Avoid common pitfalls when launching a process improvement program.
    Robert A. Gardner, process consultant, Atlanta Gas Light Resources, Atlanta
  • Effective Strategic Planning (PDF, 134 KB)
    Processes, measurements and accountability are keys to success.
    Victor Cascella, president, Niscient Inc., Washington, DC

QUALITY TOOLS


  • Use Symbols Instead of Words (PDF, 97 KB)
    Gain control of the workplace with visual operations management.
    Gregg Stocker, global quality director, Daniel Industries Inc., Houston

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