October 2005

KNOWLEDGE MANAGEMENT

Corral Your Organization’s Knowledge (PDF, 219 KB)
One way to assess an organization’s performance is to determine how well it manages its critical knowledge.
Duke Okes, consultant and trainer, Blountville, TN

EDUCATION QUALITY

Prepare Students for Technical Careers (PDF, 135 KB)
The K-12 math community has developed several approaches to teaching math that are designed to close the competency gaps between industry’s needs and what educators provide.
George Heinrich, education chair, Wichita Section 1307, and technical advisor, Southwestern College (SC) professional studies and SC online
Karen Jordan, secondary mathematics teacher at Derby High School, Derby, KS
Audrey Smalley, mathematics teacher, Derby High School, Derby, KS
Steve Boast, secondary and community college mathematics instructor, Andover Central High School, Andover, KS

BEST PRACTICES

The Future of Quality in Indianapolis (PDF, 242 KB)
In 2004, ASQ’s Indianapolis section used input from members to develop a five-year strategic plan.
Terence P. Osburn, quality assurance consultant, Eli Lilly and Co., Indianapolis
Deborah Klimaszewski, senior process engineer and Six Sigma Black Belt, Eli Lilly and Co., Indianapolis

CAREER DEVELOPMENT

The Write Stuff for Quality (PDF, 91 KB)
This excerpt from Effective Writing for the Quality Professional shows how clear, concise writing creates effective letters, reports and procedures.
Jane Campanizzi, president, JCM-TECH, Columbus, OH

STATISTICS

The Power of Dynamic Illustrations (PDF, 308 KB)
These software applications have one or more interactive controls that drive graphical representations of statistical concepts in real time.
Wayne J. Levin, president, Predictum Management Sciences Inc., Toronto

GLOBAL QUALITY

How Russian and U.S. Standards Impact Foreign Trade (PDF, 194 KB)
A University of Arkansas study found insufficient standardization of product quality has weakened international trade between the United States and Russia.
Maria Stoletova, VP, Center for Quality and Economic Development, Vladimir, Russia

MALCOLM BALDRIGE NATIONAL QUALITY AWARD

Baldrige—Just What the Doctor Ordered (PDF, 230 KB)
Robert Wood Johnson University Hospital in Hamilton, NJ, made a strong commitment to quality and won the 2004 Baldrige award for healthcare.
Dave Nelsen, assistant editor