The Seven Deadly Sins of Quality Management
Description:
Root cause analysis is the structured investigation of basic causal factors leading to quality failure. When the root cause resides in the fundamental values of an organization, eradication can be extremely challenging. Problems ascribed to…
Keywords: Behavior,Failure analysis,Management support,Attitude,Root cause analysis (RCA),Total quality effort,Quality philosophy
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A well-written article, which in my opinion is fully applicable to my organization and may be to others as well.
--Bernard D'Silva, 11-06-2009