 AUGUST 2001
QUALITY AT PLAY
- Big League Quality (PDF, 187 KB)
Deming ways change 115-year-old Louisville Slugger manufacturer.
March Laree Jacques, writer, editor and former QP associate editor
- A Quality Swing With Ping (PDF, 208 KB)
ISO 9000 and 14000 certifications continue a customer focused, environmentally aware legacy.
Robert T. Driescher, director of quality management, Ping
- The Game of Statistics (PDF, 121 KB)
Who was the real MVP of the 2000 World Series?
Jay M. Bennett, principal scientist, Telcordia Technologies, and past chair of the Statistics in Sports Section of the American Statistical Association
MALCOLM BALDRIGE NATIONAL QUALITY AWARD
- 10 Steps to a Baldrige Award Application (PDF, 90 KB)
Even if you don't win, the feedback is invaluable; and even if you don't apply, the self-assessment will do wonders for your organization.
C.W. Russ Russo, vice president, Quality University On-Line
STANDARDS
- ISO 9001 Without Tears (PDF, 75 KB)
* FREE ARTICLE *
A quality management system doesn't have to be cumbersome or hard to manageit can be concise, quick to construct, easy to administer and surprisingly people friendly.
Tony Wright, founding partner, Integrated Systems Associates
AWARDS
- Annual Quality Awards Listing (PDF, 99 KB)
A comprehensive resource guide to automotive, government, international, national, regional and state quality related awards and awards programs.
Corinne N. Johnson, QP editorial assistant
Departments
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