June 2006

STATISTICS

• Use SPC for Everyday Work Processes (PDF, 586 KB)
  Statistical process control can help you economically produce consistently acceptable products and services.
  Greg Gruska, vice president, Omnex Systems, Ann Arbor, MI
  Chad Kymal, chief technical officer and founder, Omnex Systems
• Statistical Engineering: A Case Study (PDF, 260 KB)
  The statistical engineering algorithm can reduce variation in manufacturing and assembly processes.
  Stefan Steiner, associate professor, University of Waterloo, Ontario, Canada
  Jock MacKay, associate professor, University of Waterloo

QUALITY IMPROVEMENT

• Simple Tools for Complex Systems (PDF, 126 KB)
  Basic tools, such as process maps and Pareto charts, can make a difference and help correct nonconformance in complex settings.
  Amar Raja Thiraviam, quality engineer, Ocean Design Inc., Ormond Beach, FL

MALCOLM BALDRIGE NATIONAL QUALITY AWARD

• A Community College’s Long-Term Commitment (PDF, 317 KB)
  An entire school’s commitment to quality, led by a dedicated president of 27 years, put it in the national spotlight.
  Susan E. Daniels, editor at large

QUALITY MANAGEMENT

• Core Roles in a Strategic Quality System (PDF, 162 KB)
  This book excerpt details the roles people play in a quality system and how they sometimes overlap.
  Ken Imler, vice president of quality control, Arrow International, Reading, PA

More>>>