 May 2003
SELLING QUALITY TO TOP MANAGEMENT
- How To Speak the Language Of Senior Management (PDF, 135 KB)
Financial performance dominates the front office agenda. Convert quality metrics to market value, revenue, earnings, growth and profits, and you'll get the big boss's ear.
Stephen George, consultant and author of four books on the Baldrige management model
DESIGN OF EXPERIMENTS
- Augmented Ruggedness Testing To Prevent Failures (PDF, 146 KB)
A breadmaking case study shows a medium resolution design is a good compromise between experimental runs and the information return in manufacturing settings.
Mark J. Anderson, principal, Stat-Ease Inc., Minneapolis
EDUCATION QUALITY
- From Good to Great (PDF, 185 KB)
An accreditation process based on industry and business management and continuous improvement principles is leading the way to greatness for a small Iowa college.
Jann E. Freed, professor of business management, Central College, Pella, IA
Daniel Seymour, executive dean, Los Angeles City College, and author of books on continuous improvement in higher education
CERTIFICATION
- Use CQI Certification To Achieve Strategic Initiatives (PDF, 126 KB)
Self-inspection can help reduce inventory, respond quickly to customer demands and produce better quality.
Doug Ewing, human resource manager, Smith Tool, Ponca City, OK
George Heinrich, technical advisor, Southwestern College Professional Studies, Wichita, KS
SUPPLY CHAIN MANAGEMENT
- My Supplier's Capability Is What? (PDF, 107 KB)
*FREE ARTICLE *
Know what processes your suppliers are using, and make them prove those processes are capable and controlled.
Peter E. Pylipow, senior quality assurance engineer, Eastman Kodak, Rochester, NY
VOLUNTEER BEST PRACTICES
- ASQ Section and Student Branch Spark Conference (PDF, 73 KB)
An international fellowship program at a small New York College was the first step to an annual Latin American Quality Conference.
Michael O'Donoghue, ASQ global business development manager
Departments
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