April 2006

QUALITY AND ETHICS

• Advancing From Compliance to Performance (PDF, 140 KB)
  There are proven ways to reform ethical intents, means and outcomes and improve performance and compliance in the process.
  Dean L. Bottorff, principal, Ethics Quality Inc., Moon Township, PA

SOCIAL RESPONSIBILITY

• Making Social Responsibility the Standard (PDF, 102 KB)
  To be effective, the voluntary social responsibility standard under development will have to be proven as valuable to organizations as ISO 9001 and ISO 14001 have been.
  Dorothy P. Bowers, chair, U.S. technical advisory group to ISO technical committee 207

FINANCIAL QUALITY

• Detect Financial Problems With Six Sigma (PDF, 214 KB)
  Design for Six Sigma can be used to detect anomalies in financial statements that indicate fraud and financial decline.
  Deniz Senturk, statistician, GE Global Research, Niskayuna, NY
  Christina LaComb, computer scientist, GE Global Research, Niskayuna, NY
  Radu Neagu, statistician, General Electric, Niskayuna, NY
  Murat Doganaksoy, statistician

CAREER DEVELOPMENT

• So, You’d Like To Be an ASQ Fellow (PDF, 120 KB)
  The Fellow experience includes networking opportunities and new levels of ASQ involvement.
  James Bossert, ASQ examining committee chair and senior vice president in Six Sigma Education, Bank of America, Charlotte, NC

QUALITY TOOLS

• 8 Dimensions of Excellence (PDF, 132 KB)
  Align values, measures and customer priorities, and achieve excellence by starting with outcomes and ending with process.
  Robin Lawton, president, International Management Technologies Inc., Bradenton, FL

MALCOLM BALDRIGE NATIONAL QUALITY AWARD

• Steady Does It for DynMcDermott (PDF, 423 KB)
  A flat organizational structure and employee empowerment led to organizational success for one recipient of the Malcolm Baldrige National Quality Award.
  Andy Turner, contributing editor

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