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 April 2001
QUALITY IN THE MEDIA
- Quality Tools Largely Absent From Nation's Newsrooms (PDF, 196 KB)
Errors and inaccuracies are eroding credibility and trust. Even The New York Times is vulnerable. And that was before the election night debacle. Quality tools could help improve both images and bottom lines of the U.S. media.
Miles Maguire
EMERGING SECTORS
- Can Quality Concepts and Tools Fix the U.S. Election Process? (PDF, 92 KB)
* FREE ARTICLE *
Until Nov. 7, 2000, Americans believed they were qualified to teach other nations how to conduct democratic elections. Now we're not so sure. A commission should study the problem and make recommendations based on statistics and technology.
Howard R. Schussler
QUALITY MANAGEMENT
- How Well Does Your Reward System Support TQM? (PDF, 78 KB)
If your quality efforts haven't been as effective as you'd like, you might want to take a look at how the linking of individual performance to strategic objectives can make a difference. Take a survey and see how your organization scores.
Richard S. Allen and Ralph H. Kilmann
EMERGING SECTORS
- Excellence in Our Communities (PDF, 73 KB)
Small groups in the volunteer sector can benefit from the quality excellence movement. A model based on forming, growing, consolidating, maturing and terminating can be a gentle introduction to the tools that previously benefited mostly manufacturers and large organizations.
Bob Kennedy and Eamonn Murphy
EMERGING SECTORS
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