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 March 2003
ISO 9001:2000
- A Quality Manual for the Transition and Beyond (PDF, 142 KB)
A quality manual that addresses all ISO 9000:2000 requirements would meet ISO 9001:1994 requirements.
Mark Kaganov, director of operations, Quality Works, Lakewood, CO
- 13 Steps to Certification In Less Than a Year (PDF, 271 KB)
Education, policy definition, internal audits and preassessments are keys.
Tammy Landon, director, corporate quality, Ultratech Stepper, San Jose, CA
- Continual Improvement Programs and ISO 9000:2000 (PDF, 247 KB)
Link programs such as Six Sigma and lean to an effective ISO 9001 system to help ensure consistency and sustainability.
Mark Warnack, business development manager, IRQA Commercial Training Services, Houston
METROLOGY
- Get Your Shop Measurements Right (PDF, 146 KB)
* FREE ARTICLE *
Have the right instrument in the right environment, use the right people to measure the right workpiece and know how to turn your readings into usable measurements.
Hilliard Cox, president, American Measuring Tool Manufacturing Assn., Brampton, Ontario, Canada
PREDICTIVE MAINTENANCE
- How To Set Up a Predictive Maintenance Program (PDF, 195 KB)
It should incorporate a continuous improvement process by using a control system, audits and a corrective action system.
Carmen Carnero Moya, associate professor, University of Castillo-La Mancha, Cuidad Real, Spain
CUSTOMER SATISFACTION
- Survey for Action, Not Satisfaction (PDF, 146 KB)
Implement a strategic customer driven process and challenge traditional corporate objectives.
John Cravenho, managing director, Excel Consulting, Westport, CT
Bill Sandvig, vice president, Excel Consulting, Westport, CT
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