March 2002

STANDARDS

• Transition to ISO 9000:2000 (PDF, 85 KB)
  Organizations with time and resource constraints can upgrade from ISO 9000:1994 by incorporating a process approach.
  Jay Stahan, manager of quality, Bemis Associates, Shirley, MA
• Destination: ISO 9001 (PDF, 165 KB)
  Nebraska manufacturer certifies to 1994 version while preparing for 2000 revision.
  David Shipley, quality systems coordinator, Nucor: Vulcraft Group-Norfolk Division, Norfolk, NE
• Simplify Your Quality System (PDF, 89 KB)
  * FREE ARTICLE *
  A flexible, adaptable framework can work effectively in the auto industry.
  Patricia Godwin, support associate, Budd-Tallent LLC, Hopkinsville, KY
• Markets Push Expansion of RAB Programs (PDF, 67 KB)
  Aerospace, telecom, environmental management, occupational health and safety are areas of growth.
  Penny Fredrick, communications manager, Registrar Accreditation Board

EDUCATION

• Curriculum Assessment: A Systems Approach (PDF, 80 KB)
  Use a prioritized matrix to establish learning objectives and methods for courses.
  Gary J. Salegna, associate professor, Illinois State U.
  John H. Bantham, assistant professor, Illinois State U.

SUPPLY CHAIN MANAGEMENT

• 9 Reasons To Switch To a Single Supplier System (PDF, 77 KB)
  You can stabilize your processes, minimize flaws and reduce the cost of quality.
  Dipak Thakur, head of quality, Airtel Mobile Phone Services, Chandigarh, India

PERFORMANCE MEASUREMENT

• Balance Your Balanced Scorecard (PDF, 108 KB)
  Categories of measures should reflect key values of both organizations and customers.
  Robin Lawton, president,
  International Management Technologies Inc., Burnsville, MN

TOOLS OF QUALITY

• How To Compare Six Sigma, Lean and the Theory of Constraints (PDF, 108 KB)
  A framework for choosing what's best for your organization.
  Dave Nave, on assignment to Boeing Commercial Aircraft for Comforce Technical Services

Departments

• Up Front
  The Enron of quality.
• QP Mailbag
  Readers write to us about Six Sigma and GE, QS-9000 and
  TS 16949.
• Mr. Pareto Head
• ASQ News
  Aviation quality conference...AQC...Quality Progress and Quality Press win awards...more.
• Keeping Current
  Q-100 outperforms S&P 500...Medicare service supports ISO 9001 certification...ISO 9000 product support initiative...more.
• Quality Web Watch
• Measure for Measure
  Meeting specifications.
• Emerging Sectors
  Quality makes the grade.
• Frontiers of Quality
  Control charts and administration.
• Standards Outlook
  Where does quality begin?
• Career Corner
  Link employee surveys and quality.
• QP Toolbox
• QP Reviews
• QP Calendar
• Back to Basics - Spanish Translation
  What is a fault tree analysis?