 January 2004
WHERE IS SIX SIGMA GOING?
- Six Sigma in Metaphor: Heresy or Holy Writ? (PDF, 260 KB)
In the future, Six Sigma will be integrated with other tools, used in nontraditional sectors, adapted and strengthened.
Rick L. Edgeman, professor and executive director, QUEST Honors Program, University of Maryland
David Bigio, associate professor and QUEST curriculum director, University of Maryland
- Faster Test Results (PDF, 163 KB)
Six Sigma reduced test turnaround times from 68 hours to an average of 32 hours at a New York hospital.
Eric Godin, radiology administrator, Southside Hospital, Bay Shore, NY
Dennis Raven, radiology information system manager, Southside Hospital, Bay Shore, NY
Carolyn Sweetapple, special projects administrator, Southside Hospital, Bay Shore, NY
Frank R. Del Guidice, vice president, Southside Hospital, Bay Shore, NY
PROCESS IMPROVEMENT
- Match the Change Vehicle and Method to the Job (PDF, 260 KB)
*FREE ARTICLE*
Process improvement teams must understand the definitions of the methodology, tools and change vehicles available to them because mismatches can be fatal.
Jean Harvey, professor of operations management, University of Quebec at Montreal
QUALITY IMPROVEMENT
- Offense and Defense (PDF, 97 KB)
Quality systems must both prevent new problems and correct existing ones, just as military leaders must plan for both defense and offense.
Thomas T. Land, member of technical staff, OFS Brightwave, Norcross, GA
SUPPLY CHAIN MANAGEMENT
- From Conflict to Collaboration (PDF, 175 KB)
An evaluation method can help customer and supplier determine the strength of their relationship, thereby reducing cost and increasing productivity.
Anirban Gupta, senior manager of quality assurance, Gillette India Ltd., Rajasthan
GLOBAL QUALITY
- Qualitative vs. Quantitative Methods (PDF, 102 KB)
Statistics are frequently neglected in quality management systems, but ISO 9000:2000 corrects that situation.
Irena Ograjens(breve)ek, assistant professor of economics, University of Ljubljana, Slovenia
Poul Thyregod, member of informatics and mathematical modeling faculty, Technical University of Denmark
DEPARTMENTS
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