October 2002
Volume 9 • Number 4

Contents

QMJ Volume 9 Author Index

A

Aghdasi, Mohammad, and Hamid Noori, “Proposing a Compact Instrument to Measure Supplier-Customer Relationships in the Context of TQM Activities,” (vol. 9, no. 3): 8-19.

B

Bou Llusar, Juan Carlos, and Cesar Camison Zornoza, “Development and Validation of a Perceived Business Quality Measurement Instrument,” (vol. 9, no. 4): 23-38.

C

Chan, Teng Heng, and Hesan A. Quazi, “Overview of Quality Management Practices in Selected Asian Countries,” (vol. 9, no. 1): 23-49.

Chen, Chee-Cheng, and Ching-Chow Yang, “Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations,” (vol. 9, no. 4): 59-73.

Chin, K. S. See Tummala, V. M. Rao

Cole, Bryan R. See Goldberg, Jacqueline S.

Coleman, Garry D., Eileen M. Van Aken, and Jianming Shen, “Estimating Interrater Reliability of Examiner Scoring for a State Quality Award,” (vol. 9, no. 4): 39-58.

Cook, Lori S., and Rohit Verma, “Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers’ Perspectives,” (vol. 9, no. 2): 44-56.

D

Drury, Colin G. See Kelly, Harrison W. III

E

Ebrahimpour, Maling. See Roethlein, Christopher

F

Foster, S. Thomas Jr., Larry W. Howard, and Patrick Shannon, “The Role of Quality Tools in Improving Satisfaction with Government,” (vol. 9, no. 3): 20-31.

G

Goldberg, Jacqueline S., and Bryan R. Cole, “Quality Management in Education: Building Excellence and Equity in Student Performance,” (vol. 9, no. 4): 8-22.

H

Howard, Larry W. See Foster, S. Thomas Jr.

J

Jain, Bharat A., and Filiz Tabak, “Organizational Quality Management in Emerging Economies,” (vol. 9, no. 2): 10-24.

K

Kelly, Harrison W. III, and Colin G. Drury, “Sociotechnical Reasons for the De-evolution of Statistical Process Control,” (vol. 9, no. 1): 8-22.

L

Lehr, Jennifer K., and Ronald E. Rice, “Motivation, Organizational Identification, and Experiences of the Quality Examiner,” (vol. 9, no. 1): 63-90.

Leonard, Denis, and Rodney McAdam, “The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study,” (vol. 9, no. 1): 50-62.

Leung, W. K. John. See Tummala, V. M. Rao

M

Mangiameli, Paul. See Roethlin, Christopher

McAdam, Rodney. See Leonard, Denis

Meek, Gary E. See Ozgur, Ceyhun

Murphy, Eamonn. See Richardson, Ita

N

Noori, Hamid. See Aghdasi, Mohammad

O

Ozgur, Ceyhun, Gary E. Meek, and Aysegul Toker, “The Impact of ISO Certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A Survey of Turkish Manufacturing Companies,” (vol. 9, no. 2): 57-69.

Q

Quazi, Hesan A. See Chan, Teng Heng

R

Rice, Ronald E. See Lehr, Jennifer K.

Richardson, Ita, Eamonn Murphy, and Kevin Ryan, “Development of a Generic Quality Function Deployment Matrix,” (vol. 9, no. 2): 25-43.

Roethlein, Christopher, Paul Mangiameli, and Maling Ebrahimpour, “Quality in U. S. Manufacturing Industries: An Empirical Study,” (vol. 9, no. 3): 48-66.

Ryan, Kevin. See Richardson, Ita

S

Shannon, Patrick. See Foster, S. Thomas Jr.

Shen, Jianming. See Coleman, Garry D.

T

Tabak, Filiz. See Jain, Bharat A.

Toker, Aysegul. See Ozgur, Ceyhun

Tummala, V. M. Rao, K. S. Chin, and W. K. John Leung, “An Activity-Based Costing Model to Reduce COPQ,” (vol. 9, no. 3): 32-47.

V

Van Aken, Eileen. See Coleman, Garry D.

Verma, Rohit. See Cook, Lori S.

Y

Yang, Ching-Chow. See Chen, Chee-Cheng

Z

Zornoza, Cesar Camison. See Bou Llusar, Juan Carlos

 

QMJ Volume 9 Subject Index

Activity-Based Costing

Chen, Chee-Cheng, and Yang, Ching-Chow, “Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations,” (vol. 9, no. 4): 59-73.

Tummala, V. M. Rao, K. S. Chin, and W. K. John Leung, “An Activity-Based Costing Model to Reduce COPQ,” (vol. 9, no. 3): 32-47.

Buyer-Supplier Relationships

Aghdasi, Mohammad, and Hamid Noori, “Proposing a Compact Instrument to Measure Supplier-Customer Relationships in the Context of TQM Activities,” (vol. 9, no. 3): 8-17.

Chen, Chee-Cheng, and Yang, Ching-Chow, “Cost-Effectiveness Based Performance Evaluation for Supplier and Operation,” (vol. 9, no. 4): 59-73.

Roethlein, Christopher, Paul Mangiameli, and Maling Ebrahimpour, “Quality in U. S. Manufacturing Industries: An Empirical Study,” (vol. 9, no. 3): 48-66.

Education

Goldberg, Jacqueline S., and Bryan R. Cole, “Quality Management in Education: Building Excellence and Equity in Student Performance,” (vol. 9, no. 4): 8-22.

Emerging Economies

Jain, Bharat A., and Filiz Tabak, “Organizational Quality Management in Emerging Economies,” (vol. 9, no. 2): 10-24.

Empirical Research

Aghdasi, Mohammad, and Hamid Noori, “Proposing a Compact Instrument to Measure Supplier-Customer Relationships in the Context of TQM Activities,” (vol. 9, no. 3): 8-17.

Cook, Lori S., and Rohit Verma, “Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers’ Perspectives,” (vol. 9, no. 2): 44-56.

Grounded Theory

Leonard, Denis, and Rodney McAdam, “The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study,” (vol. 9, no. 1): 50-62.

Hypothesis Testing

Richardson, Ita, Eamonn Murphy, and Kevin Ryan, “Development of a Generic Quality Function Deployment Matrix,” (vol. 9, no. 2): 25-43.

ISO 9000

Chan, Teng Heng, and Hesan A. Quazi, “Overview of Quality Management Practices in Selected Asian Countries,” (vol. 9, no. 1): 23-49.

Ozgur, Ceyhun, Gary E. Meek, and Aysegul Toker, “The Impact of ISO Certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A Survey of Turkish Manufacturing Companies,” (vol. 9, no. 2): 57-69.

Leadership

Foster, S. Thomas, Larry W. Howard, and Patrick Shannon, “The Role of Quality Tools in Improving Satisfaction with Government,” (vol. 9, no. 3): 20-31.

Malcolm Baldrige National Quality Award

Chan, Teng Heng, and Hesan A. Quazi, “Overview of Quality Management Practices in Selected Asian Countries,” (vol. 9, no. 1): 23-49.

Coleman, Garry D., Eileen M. Van Aken, and Jianming Shen, “Estimating Interrater Reliability of Examiner Scoring for a State Quality Award,” (vol. 9, no. 4): 39-58.

Goldberg, Jacqueline S., and Bryan R. Cole, “Quality Management in Education: Building Excellence and Equity in Student Performance,” (vol. 9, no. 4): 8-22.

Management by Objective

Chen, Chee-Cheng, and Yang, Ching-Chow, “Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations,” (vol. 9, no. 4): 59-73.

Managerial Hierarchy

Jain, Bharat A., and Filiz Tabak, “Organizational Quality Management in Emerging Economies,” (vol. 9, no. 2): 10-24.

Manufacturing

Roethlein, Christopher, Paul Mangiameli, and Maling Ebrahimpour, “Quality in U. S. Manufacturing Industries: An Empirical Study,” (vol. 9, no. 3): 48-66.

Measurement

Bou Llusar, Juan Carlos, and Cesar Camison Zornoza, “Development and Validation of a Perceived Business Quality Measurement Instrument,” (vol. 9, no. 4): 23-38.

Chen, Chee-Cheng, and Yang, Ching-Chow, “Cost-Effectiveness Based Performance Evaluation for Suppliers and Operations,” (vol. 9, no. 4): 59-73.

Perceived Business Quality

Bou Llusar, Juan Carlos, and Cesar Camison Zornoza, “Development and Validation of a Perceived Business Quality Measurement Instrument,” (vol. 9, no. 4): 23-38.

Performance Excellence

Cook, Lori S., and Rohit Verma, “Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers’ Perspectives,” (vol. 9, no. 2): 44-56.

Public vs. Private Sectors

Jain, Bharat A., and Filiz Tabak, “Organizational Quality Management in Emerging Economies,” (vol. 9, no. 2): 10-24.

Quality Awards

Chan, Teng Heng, and Hesan A. Quazi, “Overview of Quality Management Practices in Selected Asian Countries,” (vol. 9, no. 1): 23-49.

Coleman, Garry D., Eileen M. Van Aken, and Jianming Shen, “Estimating Interrater Reliability of Examiner Scoring for a State Quality Award,” (vol. 9, no. 4): 39-58.

Goldberg, Jacqueline S., and Bryan R. Cole, “Quality Management in Education: Building Excellence and Equity in Student Performance,” (vol. 9, no. 4): 8-22.

Quality Control Circles

Chan, Teng Heng, and Hesan A. Quazi, “Overview of Quality Management Practices in Selected Asian Countries,” (vol. 9, no. 1): 23-49.

Quality Costs

Chen, Chee-Cheng, and Yang, Ching-Chow, “Cost-Effectiveness Based Performance Evaluation for Supplier and Operation,” (vol. 9, no. 4): 59-73.

Tummala, V. M. Rao, K. S. Chin, and W. K. John Leung, “An Activity-Based Costing Model to Reduce COPQ,” (vol. 9, no. 3): 32-47.

Quality Examiner

Coleman, Garry D., Eileen M. Van Aken, and Jianming Shen, “Estimating Interrater Reliability of Examiner Scoring for a State Quality Award,” (vol. 9, no. 4): 39-58.

Lehr, Jennifer K., and Ronald E. Rice, “Motivation, Organizational Identification, and Experiences of the Quality Examiner,” (vol. 9, no. 1): 63-90.

Quality Function Deployment

Richardson, Ita, Eamonn Murphy, and Kevin Ryan, “Development of a Generic Quality Function Deployment Matrix,” (vol. 9, no. 2): 25-43.

Quality Improvement

Chen, Chee-Cheng, and Yang, Ching-Chow, “Cost-Effectiveness Based Performance Evaluation for Supplier and Operation,” (vol. 9, no. 4): 59-73.

Cook, Lori S., and Rohit Verma, “Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers’ Perspectives,” (vol. 9, no. 2): 44-56.

Quality Management

Foster, S. Thomas, Larry W. Howard, and Patrick Shannon, “The Role of Quality Tools in Improving Satisfaction with Government,” (vol. 9, no. 3): 20-31.

Jain, Bharat A., and Filiz Tabak, “Organizational Quality Management in Emerging Economies,” (vol. 9, no. 2): 10-24.

Roethlein, Christopher, Paul Mangiameli, and Maling Ebrahimpour, “Quality in U. S. Manufacturing Industries: An Empirical Study,” (vol. 9, no. 3): 48-66.

Quality Tools

Foster, S. Thomas, Larry W. Howard, and Patrick Shannon, “The Role of Quality Tools in Improving Satisfaction with Government,” (vol. 9, no. 3): 20-31.

Ozgur, Ceyhun, Gary E. Meek, and Aysegul Toker, “The Impact of ISO Certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A Survey of Turkish Manufacturing Companies,” (vol. 9, no. 2): 57-69.

Recruiting and Training

Lehr, Jennifer K., and Ronald E. Rice, “Motivation, Organizational Identification, and Experiences of the Quality Examiner,” (vol. 9, no. 1): 63-90.

Reliability

Bou Llusar, Juan Carlos, and Cesar Camison Zornoza, “Development and Validation of a Perceived Business Quality Measurement Instrument,” (vol. 9, no. 4): 23-38.

Coleman, Garry D., Eileen M. Van Aken, and Jianming Shen, “Estimating Interrater Reliability of Examiner Scoring for a State Quality Award,” (vol. 9, no. 4): 39-58.

Research Methods

Kelly, Harrison W. III, and Colin G. Drury, “Sociotechnical Reasons for the De-evolution of Statistical Process Control,” (vol. 9, no. 1): 8-22.

Leonard, Denis, and Rodney McAdam, “The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study,” (vol. 9, no. 1): 50-62.

Service Quality

Cook, Lori S., and Rohit Verma, “Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers’ Perspectives,” (vol. 9, no. 2): 44-56.

Software Process Improvement

Richardson, Ita, Eamonn Murphy, and Kevin Ryan, “Development of a Generic Quality Function Deployment Matrix,” (vol. 9, no. 2): 25-43.

Software Process Matrix

Richardson, Ita, Eamonn Murphy, and Kevin Ryan, “Development of a Generic Quality Function Deployment Matrix,” (vol. 9, no. 2): 25-43.

Statistical Process Control

Kelly, Harrison W. III, and Colin G. Drury, “Sociotechnical Reasons for the De-evolution of Statistical Process Control,” (vol. 9, no. 1): 8-22.

Ozgur, Ceyhun, Gary E. Meek, and Aysegul Toker, “The Impact of ISO Certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A Survey of Turkish Manufacturing Companies,” (vol. 9, no. 2): 57-69.

Structural Equations Modeling

Bou Llusar, Juan Carlos, and Cesar Camison Zornoza, “Development and Validation of a Perceived Business Quality Measurement Instrument,” (vol. 9, no. 4): 23-38.

Surveys

Roethlein, Christopher, Paul Mangiameli, and Maling Ebrahimpour, “Quality in U. S. Manufacturing Industries: An Empirical Study,” (vol. 9, no. 3): 48-66.

Teamwork

Foster, S. Thomas, Larry W. Howard, and Patrick Shannon, “The Role of Quality Tools in Improving Satisfaction with Government,” (vol. 9, no. 3): 20-31.

Total Quality Management

Aghdasi, Mohammad, and Hamid Noori, “Proposing a Compact Instrument to Measure Supplier-Customer Relationships in the Context of TQM Activities,” (vol. 9, no. 3): 8-17.

Chan, Teng Heng, and Hesan A. Quazi, “Overview of Quality Management Practices in Selected Asian Countries,” (vol. 9, no. 1): 23-49.

Goldberg, Jacqueline S., and Bryan R. Cole, “Quality Management in Education: Building Excellence and Equity in Student Performance,” (vol. 9, no. 4): 8-22.

Jain, Bharat A., and Filiz Tabak, “Organizational Quality Management in Emerging Economies,” (vol. 9, no. 2): 10-24.

Leonard, Denis, and Rodney McAdam, “The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study,” (vol. 9, no. 1): 50-62.

Ozgur, Ceyhun, Gary E. Meek, and Aysegul Toker, “The Impact of ISO Certification on the Levels of Awareness and Usage of Quality Tools and Concepts: A Survey of Turkish Manufacturing Companies,” (vol. 9, no. 2): 57-69.

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