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January 2000
Volume 7 • Number 1
CONCEPTUAL FOUNDATIONS OF STRATEGIC PLANNING IN THE MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE
(PDF format, 142 KB)
Matthew W. Ford and James R. Evans
LINKING CUSTOMER SATISFACTION TO PRODUCT DESIGN: A KEY TO SUCCESS FOR VOLVO
Anders Gustafsson, Fredrik Ekdahl, Kurt Falk, and Michael Johnson
Read Full Article
(PDF format, 88 KB)
PREPARATION FOR COLLEGE: A CUSTOMER-SUPPLIER FRAMEWORK
William T. Hartman and Priscilla Feir
Read Full Article
(PDF format, 117 KB)
AN EVALUATION OF QUALITY IMPROVEMENT PROJECT SELECTION ALTERNATIVES
Rexford H. Draman and Satya S. Chakravorty
Read Full Article
(PDF format, 102 KB)
DEPARTMENTS
Introduction
Book Reviews
Introduction
January 2000
