October 2007
Volume 14 • Number 4

• Does Six Sigma Improve Performance? (PDF, 313 KB)
  S. Thomas Foster
  A look at the long-term financial and operational results of companies implementing Six Sigma.
• The Long-Term Impact of ISO 9000 Certification on Business Performance: A Longitudinal Study Using Turkish Stock Market Returns (PDF, 400 KB)
  Musa Pinar and Ceyhun Ozgur
  Do ISO 9000 firms have higher returns and lower variability than non-ISO 9000 firms?
• Applying the Toyota Production System to a Healthcare Organization: A Case Study on a Rural Community Healthcare Provider (PDF, 217 KB)
  Kevin F. Collins and Senthil K. Muthusamy
  The TPS can be a powerful technique—even to companies unaccustomed to advanced production techniques.
• Ranking Customer’s Requirements in QFD by Factoring in Their Interrelationship Values (PDF, 246 KB)
  J. R. Sharma and A. M. Rawani
  The most neglected part of the QFD process—the interrelationship matrix among customer requirements—is examined.

DEPARTMENTS

• Editorial Board (PDF, 94 KB)
• Introduction (PDF, 63 KB)
• Executive Briefs (PDF, 113 KB)
• Book Reviews (PDF, 152 KB)
• Annual Index (PDF, 131 KB)