 July 2006
Volume 13 • Number 3
- Empirically Testing Some Important Factors for Expert Systems Quality (PDF, 341 KB)
* SAMPLE ARTICLE *
Tor Guimaraes, Quinton O’Neal, and Curtis Armstrong
Why are some organizations more successful than others with expert systems applications?
 An Instrument for Measuring Engineering Education Quality from Students’ Perspective (PDF, 325 KB)
P. B. Sakthivel and R. Raju
The critical determinants of education service quality are identified and a unique instrument is presented.- Service Quality: A Case Study of a Bank (PDF, 320 KB)
Lotfollah Najjar and Ram Bishu
Measuring customer satisfaction is critical to the process of serving the customer and responding faster and better than competition.
- Improving Performance through an Integrated Manufacturing Program (PDF, 411 KB)
Kristy Cua (deceased), Kathleen McKone-Sweet, and Roger Schroeder
A framework for integrated manufacturing programs is presented that uses TQM, JIT, and TPM.
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