April 2005
Volume 12 • Number 2

• Managing Service Quality Using Data Envelopment Analysis
  (PDF, 294 KB)
  * SAMPLE ARTICLE *
  Julia E. Blose, William B. Tankersley, and Leisa R. Flynn
  A new managerial tool for evaluating and managing service quality is introduced.
• A Phenomenological Taxonomy for Systemizing Knowledge of Nonconformances
  (PDF, 182 KB)
  Said Boukendour and Daniel Brissaud
  This research provides the first step into developing systematic procedures for preventing nonconformances.
• Forecasting Management Philosophy Life Cycles: A Comparative Study of Six Sigma and TQM
  (PDF, 278 KB)
  Richard J. Goeke and O. Felix Offodile
  Will Six Sigma, like TQM, become part of mainstream management practice?

FOCUS ON THE CLASSROOM

• Karate in Business School? This is Not Your Father's Black Belt
  (PDF, 186 KB)
  Scott Shafer
  Wake Forest University has integrated Six Sigma into its business school curriculum.

DEPARTMENTS

• Introduction
• Executive Briefs
• Book Reviews