January 2005
Volume 12 • Number 1

• There is More to Quality than Continuous Improvement: Listening to Plato
  (PDF, 225 KB)
  * SAMPLE ARTICLE *
  Victor E. Sower and Frank K. Fair
  Organizations should listen to Plato and follow the transcendent approach to quality if they are to advance to the insight level of awareness and develop breakthrough products and technologies.
• Leadership Styles Supporting ISO 9000:2000
  (PDF, 185 KB)
  Naceur Jabnoun and Hassan Abdullah Al-Ghasyah
  Some leadership styles support the implementation of ISO 9000:2000 more than others.
• Quality Dimensions in International Tertiary Education: A Thai Prospective Students’ Perspective
  (PDF, 204 KB)
  Natthawut Srikatanyoo and Juergen Gnoth
  Six quality dimensions are identified that are proposed to influence the choice of students’ international tertiary education destination.
• Selected Quality Practices of Small Manufacturers
  (PDF, 241 KB)
  Stephen C. Jones, Tami L. Knotts, and Karen L. Brown
  Adopting quality management practices improves a firm’s chances of success.

DEPARTMENTS

• Introduction
• Executive Briefs
• Book Reviews