Significance of Quality Certification: The Case of the Software Industry in India

Quality Management Journal vol. 11 issue 1 - January 2004

Abstract:[This abstract is based on the authors' abstract.] An empirical study conducted in the software industry in India addresses total quality management (TQM), ISO 9000, the capability maturity model standards, and the consequent operational-performance indicators of organizations. Results of the study show that quality certification helps in the implementation of TQM-based quality management programs and has an impact on operational performance.

Keywords: International case study - Quality management principles - Software industry - Total Quality Management (TQM) - Business performance - Capability Maturity Model (CMM) - Certification - ISO 9000