July 2003
Volume 10 • Number 3

• CHANGING FROM PRODUCTION TO QUALITY: APPLICATION OF THE SITUATIONAL LEADERSHIP AND TRANSTHEORETICAL CHANGE MODELS (PDF format, 105 KB)
  * SAMPLE ARTICLE *
  Richard A. Grover and H. Fred Walker
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• MAKING HOSPITALS MORE TRANSPARENT
  Yoji Akao and Edward R. Chaplin
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• MEASURING THE QUALITY OF UNIVERSITY COMPUTER LABS USING SERVQUAL: A LONGITUDINAL STUDY
  David W. Hughey, Sudhir K. Chawla, and Zafar U. Khan
  Read Full Article (PDF format, 94 KB)
• UNDERSTANDING THE OBSTACLES TO TQM SUCCESS
  Rose Sebastianelli and Nabil Tamimi
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DEPARTMENTS

• Introduction
• Executive Briefs
• Book Reviews