July 1999
Volume 6 • Issue 3

• Theories, Complexity, and Functional Testing (PDF, 89 KB)
  John Groocock
• Engaging Students in the Classroom by Using Internet Tools (PDF, 111 KB)
  F. Robert Jacobs
• Transformation and Redesign at the White House Communications Agency (PDF, 116 KB)
  March Laree Jacques
• Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance (PDF, 102 KB)
  Vijay R. Kannan, Keah-Choon Tan, Robert B. Handfield, and Soumen Ghosh
• An Empirically Defined Framework for Designing Customer Feedback Systems (PDF, 116 KB)
  Scott E. Sampson