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April 1996
Volume 3 • Issue 3
Chimera or Culture? Business Process Reengineering for Total Quality Management
(PDF, 134 KB)
Ken W. Gadd and John S. Oakland
Discussion -- Chimera or Culture? Business Process Reengineering for Total Quality Management
(PDF, 67 KB)
George S. Easton
Discussion -- Chimera or Culture? Business Process Reengineering for Total Quality Management
(PDF, 42 KB)
Edward Fuchs
Rejoinder -- Chimera or Culture? Business Process Reengineering for Total Quality Management
(PDF, 33 KB)
Ken W. Gadd and John S. Oakland
A Focused Review of the Reengineering Literature: Expert Frequently Asked Questions
(PDF, 114 KG)
Mark E. Nissen
Knowledge Creation Through the Internal Information Market: An Integration of Total Quality Management
(PDF, 121 KB)
Elizabeth L. Rose and Kiyohiko Ito
The Dimensions of Software Quality
(PDF, 140 KB)
Michael W. Usrey and Kevin J. Dooley
Introduction
April 1996
