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September 1995
Volume 3 • Issue 1
Revisiting Deming's 14 Points in Light of Japanese Business Practices
(PDF, 159 KB)
Kosaku Yoshida
Discussion I -- Revisiting Deming's 14 Points in Light of Japanese Business Practices
(PDF, 48 KB)
H. Thomas Johnson
Discussion II -- Revisiting Deming's 14 Points in Light of Japanese Business Practices
(PDF, 66 KB)
William A. Golomski
Rejoinder -- Revisiting Deming's 14 Points in Light of Japanese Business Practices
(PDF, 49 KB)
Kosaku Yoshida
How to Achieve ISO 9000 Series Registration: A Model for Small Companies
(PDF, 102 KB)
M.M. McTeer and B.G. Dale
Back to the Beginning: What Do Customers Care About in Service Firms?
(PDF, 130 KB)
Carol A. Reeves, David A. Bednar, and R. Cayce Lawrence
An Integrative Framework for Developing and Evaluating a TQM Implementation Plan
(PDF, 99 KB)
Gary Salegna and Farzaneh Fazel
Introduction
September 1995
