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Fall 2007
Volume 30 • Number 3
DEPARTMENTS
- Editor’s Notebook (PDF, 55 KB)
Maintaining a Balanced Diet - Under the Spotlight (PDF, 79 KB)
Make Your Corporate Grass the Greenest: 16 Cost-Effective Ways to a Culture That Keeps Your Keepers
Joanne Sujansky
Satisfied employees satisfy their customers and generate successful performance for their organizations. - Educator's World (PDF, 87 KB)
Educators Rank Topics for Quality Coursework
Janet Jacobsen
Members of ASQ's Higher Education Community use Delphi Study techniques to indicate what topics should be used to introduce students to quality principles. - Tools for Transformation (PDF, 138 KB)
Am I Talking to Me? The Power of Internal Dialogue to Help or Hinder Our Full-Body Listening
Izzy Gesell
Focus and acknowledgment are the two components of full-body listening. - In My View. (PDF, 55 KB)
The Daily War Zone
Joan Marques
Biases expressed as words and manipulations can make the workplace a battleground. - Creating a Shift (PDF, 56 KB)
How to Make a Case for Quality
Rick Maurer
Made to Stick, a relatively new book by Chip Heath and Dan Heath, offers insights on presenting ideas in a more compelling way. - Resources for Success (PDF, 51 KB)
Books and articles from ASQ's Quality Information Center and other sources can provide more information on the people side of quality and improvement.
ARTICLES
Fresh Off the Shelf
- Get the Whole System in the Room (PDF, 95 KB)
Marvin Weisbord and Sandra Janoff
No task is too complex if the right people are involved in the meeting. - High Quality Performance Rests on Personal Integrity (PDF, 73 KB) Open Access
Egil "Bud" Krogh
One man's journey from the heights of governmental power to the depths of prison helped him learn the true meaning of integrity. - Igniting Purpose (PDF, 83 KB)
Lynda Gratton
High performance can be ignited by a compelling vision, an inspirational question, or exciting work. - Let the NFL Help You Hire Future Champions (PDF, 86 KB)
Isaac Chiefetz
Five secrets from football drafts will help you determine the essence of the job and improve your process for hiring successful employees. - Quick Activities to Improve Your Team: How to Run a Successful Team-Building Activity (PDF, 94 KB)
Brian Cole Miller
Here’s a process for conducting successful team-building activities and avoiding common pitfalls. - Change Is in Everyone's Vocabulary, But Boy Is It Hard to Change! (PDF, 76 KB)
Rob Lebow and William L. Simon
A bit of history shows how tenaciously we cling to the status quo.
