January/February 1991
Volume 14 • Number 1
Volume 14 • Number 1
Visions of Excellence in Healthcare
- Will Continuous Improvement Work Here?
Special People, Special Customer and Special Quality
Requirements... (PDF, 869 KB)
Pat Townsend and Joan Gebhardt - A Natural Fit
Continuous Quality Improvement in Healthcare... (PDF, 1.4 MB)
Michael Everett and Brent C. James - Total Quality Progress at the
University of Michigan Medical Center
Celebrating Quality 1987-1990 (PDF, 2.1 MB)
Richard J. Coffey, Mindy Eisenberg, Ellen M. Gaucher, and Eric W. Kratochwill - National Demonstration Project on Industrial
Quality Control and Health Care Quality
The Progress in Total Quality of the original Twenty-one Participating Organizations (PDF, 871 KB)
Eric W. Kratochwill, MHSA, and Ellen J. Gaucher, MSN, MSPH - Can the Quality Movement Succeed in Healthcare?
The Answer May Be Simple, But It's Not Easy (PDF, 1.2 MB)
Stephen L. Perlman and Mary Zacharias - How Do you Involve Physicians in TQM?
Physicians and Quality Improvement in Hospitals (PDF, 1.2 MB)
Brent C. James - Assuring Quality Healthcare...A Gigantic Feat
Three Keys to Healthcare TQM: Understanding Uniqueness, Synchronicity and Appropriate Metrics (PDF, 906 KB)
Monica Sanger - New Quality Challenges for Healthcare
"We Want Higher Quality at the Same or Lower Costs..." (PDF, 989 KB)
Ron Sepielli and Amy Klausner - Total Quality at Baptist Memorial Hospital
where Total Mean Everyone is Trained for Quality... (PDF, 2.4 MB)
Marcia Boyd and Claude Haraway - Reward Right Behavior
But What Do I Do to Make the Process Work All of the Time? (PDF, 571 KB)
J.T. Carr - West Jersey Health System's CQI Journey
Can Continuous Quality Improvement Just Grow? (PDF, 1.2 MB)
Ned Hamson
