July/August 1990
Volume 13 • Number 4
Volume 13 • Number 4
Visions of Excellence in Public Service
- Excellence in the Public Sector
Where Quality Touches Us All... (PDF, 486 KB)
Tom Peters - Labor-Management Cooperation in the Public Sector
The Department of Labor Looking into the 90s (PDF, 464 KB)
Elizabeth Dole - Long Term Strategy...A Commitment to Excellence
NASA's Quality and Productivity Improvement Programs:(PDF, 484 KB)
Joyce E. Jarrett - Is TQM Enough?
Let's Change the Name from TQM to TQI(PDF, 457 KB)
Robert Brownstone - Creating the Army of Excellence
Successes and Lessons Learned at Red River Army Deopt(PDF, 463 KB)
Frank Cox - Meeting the Quality Improvement Challenge with Teamwork
Challenge: Improve Quality When 50 Percent of the
Workforce is Seasonal (PDF, 475 KB)
Martha Curry with Joan France - The FQI Story: Today and Tomorrow
The Champion and Caretaker of Quality in the Federal Sector (PDF, 473 KB)
Ned Hamson - Employee Involvement and Pollution Prevention
Turning the Power of Quality and Participation on Public Policy (PDF, 475 KB)
Richard T. Enander with Deborah Pannullo - Five Roads to Excellence
Leading the Way with PennDOT Style (PDF, 476 KB)
Richard H. Harris, Jr. - Maintaining the Vision is Difficult When You're Up
to Your Ears in Reality
Multiple Change Strategies for Productivity Improvement in County Government (PDF, 469 KB)
Ruth Ann Bramson and Jack Carlisle - Conceptual Tools to Make Participation Work for You
Is Style Enough to Make It Work in the Public Sector? (PDF, 484 KB)
Martin E. Nelson and Nancy H. Taylor - Quality and Teamwork for the Los Angeles Water System
Supplying, Protecting and Improving a Community's Lifeblood (PDF, 471 KB)
Jim Wickser, Ben Withers and Ron Finkbeiner - Transforming People and a City
What the Quality Improvement Process Means to People (PDF, 463 KB)
Ernest Moore - Investing in Our Future
Quality and Participation for Students and School Staff (PDF, 466 KB)
Joan Wilson - A New Vision for Greene, New York
Creative Visioning in Government (PDF, 478 KB)
Robert J. Greene - Long Term Commitment to Teamwork
What Does It Take to Change a 156 Year Old Railroad? (PDF, 464 KB)
Mary Powell - Quality Service For People and Animals
Quality, Leadership and Semi-Autonomous Teams at the
World Class Zoo (PDF, 484 KB)
David Glines, Diane Ledder, John Kling and Virginia Tahmahkera - Teamwork and SPC at The Applied Physics Laboratory
SPC and Teamwork Produce Results in a Small-Quantity, Job Shop Environment (PDF, 485 KB)
Howard S. Feldsmesser
Commentary
- More Responsibility Without More Authority?
The Federal Quality Institute Moving in the
Right Direction, but... (PDF, 438 KB)
Patrick L. Townsend and Joan Gebhardt
