January/February 1990
Volume 13 • Number 1
Volume 13 • Number 1
Excellence in the Communications Age
- Breaking New Ground
Quality in Communications and Computer Industries (PDF, 791 KB)
Patrick L. Townsend and Joan E. Gebhardt - The Human Use of Information
Mastering the Global Revolution (PDF, 928 KB)
John Sculley - A Vision of Quality at US West
Customer Focus and Exemplary Results (PDF, 777 KB)
Dick McCormick and Peggy Milford - Making the Best of Crises
When it's Time for Change...You Change or... (PDF, 700 KB)
Robert M. Price - What I Do Makes a Difference
No More "It's Their Job" at Indiana Bell (PDF, 752 KB)
Judy Myers - Back to the Basics
Quality is in the Eyes of the Customer (PDF, 811 KB)
Frank H. Dodge - New Wave QWL
Illinois Bell - A Decade of Change: 1980-1990 (PDF, 859 KB)
Linda Berg, Rich Blackwell, Jeanette Lewis, Gordon Phillips,
Joe Pilch, and Geoff Potter - Focused on Quality
Total Quality Control at Hewlett-Packard (PDF, 780 KB)
John A. Young - New Roles for Communications Managers and Departments
Telecommunications' Strategic Role in the 1990s (PDF, 522 KB)
An Interview with David Rubin
Strategies and Tools for Excellence
- New Teams for a New Age
Electronic Quality Teams (PDF, 628 KB)
A. Earl Cheal
