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October 2009
Volume 32 • Number 3
ARTICLES
- Fast Government: Increasing Our Capacity to Do More Good (PDF, 455 KB) Open Access
Ken Miller - Who Are We Serving Really? A Look at the “Customer” of the Federal Government (PDF, 242 KB)
Nicole Mikel-Brumfield - Another View of Quality in Government (PDF, 197KB)
An Interview with Mark Miloscia
- The Importance of
Good Governance to the ASQ Board (PDF, 378 KB)
Kay Kendall
- Quality of Working Life at the United States Post Office: Curse or Blessing? (PDF, 904 KB)
James Kline
- Case Study: TQM and the Government: The Importance of Leadership and Personal Transformation (PDF, 239 KB)
Christopher Kluse
- Improving the Workplace With Spirituality: 1+1=5 (PDF, 223 KB)
Leo Kim
DEPARTMENTS
- Editor’s Notebook (PDF, 229 KB)
It’s About People
- Educator’s World (PDF, 290 KB) Open Access
Beginning the Journey Toward Baldrige Leadership
Shellie Johnson and Paula Sommer
- Stewardship and Sustainability (PDF, 192 KB)
Governance as a Form of Social Responsibility - Creating a Shift (PDF, 167 KB)
Getting Your Ideas Across—Even Though You Work for the Government
Rick Maurer - Final Thoughts (PDF, 131 KB)
“Government of the People, by the People, for the People…”
Steven Wilson
ONLINE-ONLY CONTENT
- Book Briefs (PDF, 267 KB)
Keep track of the latest books related to the people side of quality and improvement. - This Issue in Summary (PDF, 155 KB)
Use these synopses to prioritize your reading.
