Volume 9 · Issue 2 · February 2004

Contents

Page 8…

What Is Your Next Step With ISO 9001:2000?

Are you prepared for your first surveillance audits against ISO 9001:2000? From both a requirements and opportunity standpoint, you cannot be passive because ISO 9001:2000 explicitly requires your QMS and organization to do things that registrars will eventually expect to see evidence of. A list of clauses and subclauses that contain requirements and raise expectations to be faced in the future is provided and the concepts behind those requirements are put into focus to help you take advantage of the opportunities in continual improvement and customer satisfaction.