Volume 8 · Issue 2 · February 2003

Contents

Page 18…

Another View of Quality Management Systems

Cathy Fisher writes that many organizations are rushing to complete the ISO 9001:2000 transition work and to do it right. Yet, many are not certain that they are doing it right, and the problem often is in understanding exactly what is a QMS. Fisher explains how a "sketch" reflecting the relationship between an organization’s activities and the satisfaction of its customers’ requirements can be used to relate a common understanding of exactly what a QMS is and how your QMS can be used to better manage your activities and achieve customer satisfaction. She then shows how that "sketch" maps out ISO 9001:2000’s requirements.