Volume 8 · Issue 11 · November 2003

Contents

Page 16…

Codes of Conduct/Dispute Resolution WGs Begin Work

Si Daily writes that customer satisfaction appears to be the driver behind new standards activities within ISO/TC 176. He reports on developments at and results of the first meetings of WGs 12 and 13 of SC 3, which met jointly during the TC 176 plenary meeting in Bucharest to begin the process of drafting two new guidelines standards on codes of conduct and external dispute resolution systems that will join a third standard on internal complaints handling.