Volume 7 · Issue 7 · July 2002

Contents

Page 21…

More Challenges of QS-9000 to TS 16949:2002 Transition

Chad Kymal and David Watkins write that, not only does an ISO/TS 16949:2002-conforming QMS need to consist of cross-functional processes that bind an organization together, but the key challenge in transitioning from QS-9000:1998 to the TS is understanding the customer flows originating from and returning to the customer. To help you prepare for your transition, Kymal and Watkins explore three more interconnected challenges: 5.4.1, Quality Objectives, 5.6, Management Review, and 8.2.1, Customer Satisfaction.