Volume 7 · Issue 3 · March 2002

Contents

Page 21…

First Steps in Updating Your Management System

In the first part of a series on 16 steps to upgrade your QMS to ISO 9001:2000 to go from conformity to customer satisfaction, John R. Broomfield provides a detailed examination of the first 2 of the 16 steps: 1) ensure that your system development team studies and trains in ISO 9001:2000 so it can explain and apply the differences from ISO 9001/2:1994; and 2) determine the scope of your system and justify any exclusions to requirements in Section 7, Product Realization. Broomfield includes a table showing new/altered requirements from ISO 9001:1994.