Volume 7 · Issue 3 · March 2002

Contents

Page 37…

BEAM Initiative Seeks to Address Differing Business Needs

Mary Hattrick and Eugene E. Hutchison write that, when the QuEST Forum went global in 1998, feedback indicated that a QMS standards approach was a good thing but had its limits. There was much more energy around the idea of Business Excellence Models and an awareness that different tools were needed at different points in the quality management maturity journey. They explain their efforts to promote business excellence and provide support for the telecommunications industry’s drive toward business and performance excellence, particularly its exploration of BEMs and its development of the Strategic Planning and Improvement Guidance Handbook.