Volume 7 · Issue 3 · March 2002

Contents

Page 35…

A Registrar Q&A: The ISO 9001:2000 Transition–Internal Communication

THE OUTLOOK is challenging registrars to answer a series of questions on the transition. Two registrars provide answers to Question 13: Regarding Subclause 5.5.3, Internal Communication, what types of processes do registrar auditors plan to look for and how will they assess the acceptability of those processes? Do auditors expect internal communications processes to interact with processes for conformance with Subclause 7.2.3, Customer Communication? Could a single set of processes be developed for both requirements?