Volume 7 · Issue 12 · December 2002

Contents

Page 1…

Sears to Register 580 Repair Centers to ISO 9001:2000

While units of Sears Parts and Repair Services have been ISO 9002-registered for several years, Sears, Roebuck and Co. has decided to have its entire line of In-Home and Carry-In centers covered by a global QMS registered to ISO 9001:2000. This 5-year effort will be completed by the end of 2004 and involves a corporate certificate along with regional and district certificates. Irina Shulman, ISO Program Manager for Sears Parts and Repair Services, provides information about the reasons for the Sears initiative, benefits Sears is already obtaining and elements of the QMS program, including analysis of customer satisfaction surveys.