Volume 7 · Issue 1 · January 2002

Contents

Page 18…

Quality as a "Thing" Begs Elimination of Quality as an Organizational "Word"

Norman G. Siefert writes that routine quality is not yet a way of life, because quality is still identified as and considered a "thing". Siefert shares his thoughts on how you should think about the concept of Quality to make it a way of life instead of a function that is someone else’s responsibility.