Volume 5 · Issue 8 · August 2000

Contents

Case Study–Tellabs: TL 9000 Registration Seen to Offer Global Competitive Benefits

On January 25, 2000, Tellabs obtained TL 9000 registration at its Round Rock, TX, manufacturing facility as part of the QuEST Forum’s TL 9000 Pilot Program. Tellabs viewed the Pilot Program as an opportunity to support the validation of TL 9000 within a unique scope of registration, enhance its relationships with its customers and obtain a level of comprehension that will help measure performance. TL 9000 registration at the Texas facility was built on a foundation of ISO 9002 and CSQP registrations, which allowed implementation to focus on the TL 9000 "adders". Dara Mohtadi of Tellabs’ Product Assurance Department provides a look at the Round Rock facility’s TL 9000 Pilot Program process and results, including the issues involved in determining its registration scope and the 11 steps Tellabs engaged in once senior management committed to the Pilot Program. Tellabs key message is that TL 9000 is a customizable, flexible set of requirements suitable to many types of organizations–including internal suppliers–builds on a foundation of ISO 9001/2/CSQP and provides benefits needed by the telecommunications industry and desired by other sectors.