ISO 9001:2000 Internal Process Auditing

OUTLINE (Return to Main)

Day One

1. Introduction
2. Objectives
3. Quality management system — 2000
   1. Prevention
   2. Implementation
   3. Effectiveness
   4. ISO 9001:2000
   5. ISO 10011
4. Hierarchy of documentation
   1. Policy statement
   2. Operating procedure
   3. Work instructions
   4. Quality records
   5. Quality plan
5. Understanding the ISO 9001 Standard
6. 1994 vs. 2000 changes
7. The language
8. Record requirements
9. Discussion
   1. Important points
   2. Required procedures
   3. Records and work instructions

Day Two

1. Complete the review of the standard.
   1. Audit phases
      1. Opening meeting
      2. Audit checklists
      3. Collection of audit evidence
      4. Audit findings
      5. Closing meeting
      6. Audit report
      7. Follow-up activities
      8. Audit completion
   2. Process auditing
      1. Introduction to the concepts of processes
      2. How processes are controlled
      3. Differences between process auditing and conformance auditing
      4. How process auditing helps management
      5. Exercises
      6. Prepare for on-site audit using client's document

Day Three

1. Conduct a "live" audit.
   1. Opening meeting
   2. Audit begins
   3. Auditors prepare findings
   4. Closing meeting
   5. Auditor debriefing

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