ISO 9001:2000 Internal Process Auditing

DETAILS (Return to Main)

Who Should Attend
People designated to manage and participate in the internal audit process.

Learning Outcomes

Develop an understanding of the internal audit system from a process-auditing perspective.
Learn how to successfully conduct internal audits of a quality system.
Learn the eight Quality Management Principles — new philosophy.
Review the ISO 9001:2000 standard — understand customer satisfaction and continual improvement.
Identify the differences from the ISO 9000:1994 to ISO 9000:2000 utilizing current documentation.
Learn the principles and practices of auditing, including interview techniques, writing effective reports and follow-up findings.