Contact:
Christel Henke
414-332-2933
chenke@hansondodge.com
For Immediate Release
ASQ and Its Government Division Offer Free Performance Excellence Webinars
Topics Focus on Business Process Management Tools
Milwaukee, Wis., September 2, 2009 – The American Society for Quality (ASQ), www.asq.org, invites government and public healthcare quality professionals to register for two free webinars; one focuses on the process improvement success story of the public health organization NIATx, and the other highlights strategies to make lean process improvement a priority in local, state and national government.
Out of Crisis: Business Process Management Tools for Turbulent Times
This free webinar is scheduled for Wednesday, September 16, Noon – 1:00 p.m. EDT and features Tom Mosgaller, director of change management for the Network for the Improvement of Addiction Treatment Services (NIATx) and past president and chair of the board of the American Society for Quality (ASQ). NIATx, based at the University of Wisconsin-Madison, has worked to take Dr. W. Edwards Deming’s message and translate it into a research-based, practical, and easy-to-use set of principles and practices to help health and human service organizations transform the way they do business. It has grown from a pilot process improvement effort with 23 service providers to a nationally recognized initiative involving more than 1,000 payers, policymakers and behavioral health providers nationally. The presentation will be a practical walkthrough of the NIATx approach with an emphasis on the tools used for incremental process improvement, as well as large-scale change. Register via https://www1.gotomeeting.com/register/175621617.
Lean in State Government in Maine and Beyond — Expanding Our Leadership Agenda
As part of the ASQ Government Division series, this free webinar is scheduled for Wednesday, September 30, Noon – 1:00 p.m. EDT and features Arthur Davis, director of operations, Maine Department of Labor. The presentation will focus on strategic issues associated with making lean a reality in more governments including 1) changing the worldview of management, 2) redefining the essence of the work of government, 3) guiding change in our leadership mind-set and 4) redesigning current management agenda to focus on operational excellence. Register via https://www1.gotomeeting.com/register/151403520.
There is no cost to register for either of these webinars. However, participants are responsible for phone charges incurred.
The Government Division of ASQ
Founded in 1987, the ASQ Government Division is an international network of 1,200+ government leaders and professionals spread across the United States and Canada, and in 30 countries globally, with a focus on performance excellence in the public sector and beyond. Its mission is to exchange information and learning to help others improve the quality of government systems. Its vision is to be the organization that supports vibrant connections among the diverse and dynamic experiments of government transformation, where the principles of quality are the common ground.
ASQ, www.asq.org, has been the world’s leading authority on quality for more than 60 years. With more than 90,000 individual and organizational members, the professional association advances learning, quality improvement and knowledge exchange to improve business results and to create better workplaces and communities worldwide. As champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners and everyday consumers, encouraging all to Make Good Great®. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wis., ASQ is a founding sponsor of the American Customer Satisfaction Index (ACSI).
