ASQ Healthcare Quality Webinar Spotlights "True North Metrics"

Christel Henke

Free Online Event Provides People Perspective on Metrics

Milwaukee, Wis., May 11, 2009 – ASQ (American Society for Quality) is offering a free webinar on how to measure the effectiveness of a healthcare organization’s continuous improvement initiatives.  John S.Toussaint, MD, president and CEO of Thedacare Center for Healthcare Value, a community-owned health system in Appleton, Wis., will share his vision on the topic.

Healthcare professionals can register for the webinar via ASQ at To join in healthcare quality conversations, follow us on twitter:

The webinar, titled Mapping and Measuring a Culture of Continuous Improvement in Healthcare Delivery: What Is True North?, is scheduled for Wednesday, May 27, 1:00 p.m. – 2:00 p.m. CDT, and sponsored by Statit Software, a leader in continuous performance improvement solutions for healthcare.

The presentation will focus on understanding how to embed continuous improvement into an organization’s fabric and engage all staff members using four key metric areas, which Toyota coined as "True North Metrics." This event will be of special interest to healthcare executives, service directors and quality professionals who are charged with leading, directing and developing people in a way necessary to create a lean and high value healthcare organization.

Under Dr. Toussaint’s watch, Thedacare has been recognized with numerous quality awards including the National Committee for Quality Assurance’s No. 1 ranking for HEDIS® measures two consecutive years. He was also recognized five times in both Solucient’s 100 Top Hospitals and Modern Healthcare’s "100 Most Wired" hospitals. Toussaint has also been featured in respected national publications including The Wall Street Journal, Modern Healthcare, and the Harvard Business Review.

"We are pleased to be working with such a renowned healthcare expert to offer valuable insights to healthcare professionals who may be either new to quality or who are looking to continue building their expertise," said Paul Borawski, ASQ executive director and chief strategic officer.

ASQ,, has been the world’s leading authority on quality for more than 60 years. With more than 90,000 individual and organizational members, the professional association advances learning, quality improvement and knowledge exchange to improve business results and to create better workplaces and communities worldwide. As champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners and everyday consumers, encouraging all to Make Good Great®. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wis., ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.

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