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Quality from Scratch: A Model for Small Business (PDF, 132 KB)
A methodology based on the Baldrige criteria can help small-business leaders successfully segment their processes into measurable and stable components.

Software Process Improvements in a Very Small Company (PDF, 93 KB)
A generic method based on quality function deployment can be used by small software development companies to devise their own software process improvement strategies.

How Small Business Designs World-Class HR Systems (PDF, 145 KB)
Baldrige criteria and performance excellence enabled a small, regional fast-food chain to focus on meeting and exceeding customer needs and to achieve outstanding business results.

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